The Metabase team wants you to be happy with your analytics setup. We know that while it’s super easy to set up, maintain and use Metabase, we know that sometimes problems come up. We have a number of ways for you to get help with installation problems, recommendations on configuration and tuning, as well as dealing with the occasional bugs and problems as they emerge.
While the team is often on the discussion forum, we help out on a best-effort basis.
If you (or your boss!), need more dedicated support options, we also provide a more formal support channel. With any of our paid support plans, you open incidents via email.
What kinds of things can we help you with?
What kinds of things fall outside an “incident”?
Note that the Metabase team might be able to help you with these kinds of issues, but they would fall under a more general Services agreement. You can contact us to see if there’s a way for us to help you through our contact form at https://metabase.com/services/
We offer per-incident support for $350 per incident, with a minimum purchase of 5 incidents. To open a per-incident support case, you should pre-purchase an Incident Support credit. With your purchase confirmation, we will provide details on how to start a support case.
You can purchase support credits at our store
If you have deployed Metabase across your company, and know you will require ongoing support for a significant deployment, we offer a yearly support contract. Please contact us for details, SLAs and pricing through our contact form at https://metabase.com/services/
If you need a specific bug fixed, or wish to sponsor a feature please see our Prioritized Bug and Feature Program