Under the GDPR, a sub-processor is any business or contractor through which customer data may pass while using a Metabase service. We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience.
Here is our list of sub-processors and why we use them:
| Service | Location | Why we use it |
|---|---|---|
| Apollo.io | United States | Enrichment of customer data. |
| Amazon Web Services | United States | Hosting for Metabase Cloud accounts, data warehouse for analytics. |
| Census | United States | Data transfer from internal tools to hosted applications. |
| Clari | United States | Customer call summarization and analysis. |
| Clickhouse | United States | Data warehouse for Metabase Storage option. |
| Common Room | United States | Community engagement. |
| Customer.io | United States | Email communications. |
| Docusign | United States | E-signatures for contracts. |
| Fillout | United States | Forms used for marketing and product research purposes. |
| Fivetran | United States | Data ingestion for analytics purposes. |
| Google Analytics | United States | Anonymous url and product usage analytics. |
| Grain | United States | Summarization and analysis of calls. |
| HotJar | United States | Understanding website visitor behavior. |
| Inkeep | United States | AI-backed documentation search and assistant. |
| Klenty | United States | Customer support and sales communications. |
| Mailchimp | United States | Email communications. |
| OpenAI | United States | Semantic processing. |
| Pipedrive | United States | Sales pipeline management. |
| Pylon | United States | Customer support. |
| Sentry | United States | Application error logging. |
| Snowcat | United States | Anonymous url and product usage analytics. |
| StitchData | United States | Data ingestion for analytics purposes. |
| Stripe | United States | Customer payments. |
| Vercel | United States | Hosting for parts of metabase.com and internal tools. |
| VWO | United States | Website experimentation. |
| Zapier | United States | Internal business process automation. |
