Expert help to get customer-facing analytics done well and fast
Onboarding gives you hands-on help from people who know embedding inside-and-out. Get your embedded analytics to proof of concept way quicker than figuring it out as you go.
Your very own success engineer sidekick
Work 1:1 (or 1:many) with a technical expert who gets you, your business, and your goals.
Specialized implementation and training
We'll teach your team to fish and keep your customers fat on data for a lifetime after you complete onboarding.
Less wasted time and resources
Peace of mind that your embedded analytics is set up properly. No trial and error, head scratching, or chin stroking.
Trusted by over 50,000 companies
Let your customers start running their own reports in weeks instead of months
From connecting your database, to configuring permissions and queries, we’ll have your back start-to-finish.
- Reassurance that people only see what they need to. Get help with setting SSO and data sandboxes for discrete multi-tenant analytics.
- Make it look like your brand. Training and work sessions to add your logo, colors, and fonts to your analytics.
- Structure your data for ease of use. From database set up to content moderation. Ensure you customers can get the data they need with minimal friction.
Full-scale support and backup from people who live in Metabase by day
And dream of data by night. Here's everything you get.
- ±30 hours of working sessions and training. From kickoff to proof of concept.
- Technical implementation. Help with your data source, reference architecture, application DB - name it, we’re on it.
- Training for the whole team. Get up to speed on Metabase concepts and best practices for managing your analytics.
- Built around your schedule. Customized to fit your team.
- Additional working sessions. To cover maintenance, if you need it.
Help from our world-class success team
We don't like to brag, so we'll let our customers do it for us.
With onboarding, you'll get access to:
- Support from actual technical experts. We're all avid Metabase users, so we've been in your shoes.
- Help with whatever your problem is, be it admin troubleshooting or advice on best practices.
- No chatbots, no hold lines, no customer service runaround. Just email us, we're right here.
“The expertise and engagement of the Metabase team stands in stark contrast to that which we've received from Looker over the past 18+ months and, in previous lives, Tableau.”
“10/10. Metabase support is the best in the industry and serves as a shining example of what we try to achieve for our own customers.”
“Johannes is a world class support engineer. I really give him 5 stars for the help he provided. All responses were very fast, to the point, and helpful. I couldn't ask for better support. A true expert.”
“I got excellent and timely response to my question. Thank you for the level of detail you provided, you made me feel that if we migrate our installation to your cloud service, we will have your support.”
“Johannes is the best! He always gives thorough responses and next steps that help us manage expectations with our end users.”
“I really appreciated how fast Luis was to respond, and how straightforward his recommendations are. You're awesome!”
“The response was specific on all my raised points and it came back very quickly!”
“The expertise and engagement of the Metabase team stands in stark contrast to that which we've received from Looker over the past 18+ months and, in previous lives, Tableau.”
“10/10. Metabase support is the best in the industry and serves as a shining example of what we try to achieve for our own customers.”
“Johannes is a world class support engineer. I really give him 5 stars for the help he provided. All responses were very fast, to the point, and helpful. I couldn't ask for better support. A true expert.”
“I got excellent and timely response to my question. Thank you for the level of detail you provided, you made me feel that if we migrate our installation to your cloud service, we will have your support.”
“Johannes is the best! He always gives thorough responses and next steps that help us manage expectations with our end users.”
“I really appreciated how fast Luis was to respond, and how straightforward his recommendations are. You're awesome!”
“The response was specific on all my raised points and it came back very quickly!”