How to Measure Uptime

Learn about Uptime, including how to measure it, and leverage it in dashboards and visualizations with Metabase.

What is Uptime?

Uptime is a metric that explains the reliability of service. This essential metric shows how stable a service or application is, which is vital for businesses relying on specific programs to run their organization. You want your uptime to be as high as possible to prevent any hiccups in service. Uptime is a very simple calculation that helps you determine the stability of your products. This metric has little room for error and your goal for uptime should be 99.9% - 100% whenever possible. Having a dip in uptime could create catastrophic issues for the businesses you’re servicing and eventually lead to lost profit or customers.

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How to calculate Uptime

Calculating uptime is represented in a simple percentage, which is the total time your product is available. You can calculate that by taking all the minutes, hours, or days of downtime and dividing that by your timeframe. For example, if you’ve had one full day's worth of downtime for the life of your 2-year-old product, you’ll take 1 and divide it into 730 (2 years). Subtracting the 0.01% you get from your downtime from 100% will give you 99.99%, meaning your uptime is 99.99%.

Other KPIs to measure related to Uptime

  • Lead Time For Changes
  • Change Failure Rate
  • Time to Value
  • Cost of New Development
  • Downtime
  • Mean Time to Recovery
  • Mean Time to Detect
  • Recovery Point Objective
  • Response Times

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How to use Metabase to measure Uptime

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