Last Updated: November 03, 2025 (see previous version).
METABASE, INC. COMMERCIAL SOFTWARE LICENSE AGREEMENT
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE DOWNLOADING, INSTALLING OR USING THE METABASE SOFTWARE THAT ACCOMPANIES THIS SOFTWARE LICENSE AGREEMENT OR ANY ACCOMPANYING DOCUMENTATION (COLLECTIVELY, AND INCLUDING ANY UPDATES THERETO PROVIDED BY METABASE, THE “SOFTWARE”).
THE TERMS AND CONDITIONS OF THIS SOFTWARE LICENSE AGREEMENT AND THE ORDER FOR THE SOFTWARE THAT YOU AGREED TO (“ORDER”), AND [(WHERE APPLICABLE) ANY METABASE LICENSE KEY INFORMATION (“LICENSE KEY” AND, (COLLECTIVELY WITH THE ORDER AND) THIS SOFTWARE LICENSE AGREEMENT, INCLUDING (I) EXHIBIT A, (“TERMS”); AND (II) THE METABOT AI SERVICE TERMS ATTACHED HERETO AS SCHEDULE A (COLLECTIVELY, THIS “AGREEMENT”)) ARE AN AGREEMENT BETWEEN YOU AND METABASE, INC. (“METABASE”) AND GOVERN USE OF THE SOFTWARE, UNLESS YOU AND METABASE HAVE EXECUTED A SEPARATE WRITTEN AGREEMENT GOVERNING USE OF THE SOFTWARE.
Metabase is willing to license the Software to you only upon the condition that you accept all the terms contained in this Agreement. By downloading, installing or using the Software, you have indicated that you understand this Agreement and accept all of its terms. If you are accepting the terms of this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the terms of this Agreement, and, in such event, “you”, “your” and “customer” will refer to that company or other legal entity. If you do not accept all of the terms of this Agreement, then Metabase is unwilling to license the Software to you, and you must return the Software to Metabase or destroy all copies of the Software.
If you have any questions regarding this Agreement, you may contact Metabase at sales@metabase.com.
Exhibit A
Commercial Software License Agreement - Terms
1. License
1.1. License Grant. Subject to your compliance with the terms and conditions of this Agreement (including payment of the applicable fees in accordance with Section 4), Metabase grants to you a non-exclusive, non-transferable, non-sublicensable, worldwide limited license to (a) use the software products internally (except as set forth in Sections 1.3 and 1.4), in executable code form, and related standard user documentation for the software products that Metabase makes generally available to its customers (“Documentation”), as specified in the Order, including any error corrections, modifications and updates thereto provided by Metabase to you under this Agreement (the “Software”), but only in the Licensed Configuration and only during the term of this Agreement and (b) copy and adapt the Software as provided herein. For purposes of this Agreement, “Licensed Configuration” means the features and usage limits for a specified time period, in each case, as specified in the Order. Your use of the Software is further limited according to the license type and other terms in the Order. You may copy the Software, as reasonably required to exercise your rights under this Section 1.1, and you may make a reasonable number of copies for backup or archival purposes.
1.2. Authorized Users. Customer may only permit the Software to be accessed and used by its employees and independent contractors (each, an “Authorized User”), who may only access and use the Software for Customer’s internal business purposes (except as set forth in Sections 1.3 and 1.4) in accordance with the license granted in Section 1.1, and only up to the number of Authorized Users specified in the Order (and otherwise in accordance with any other volume limits or restrictions on the use of the Software set forth in the Order). Customer will ensure that each account (and associated log-in credentials) are accessed only by the specific Authorized User for whom such account is created (for clarity, each account is for a single individual only and cannot be shared or used by more than one person). You will remain wholly liable and responsible for all actions taken under an Authorized User’s account, whether or not such action was taken or authorized by the Authorized User, and for the acts and omissions of each Authorized User, including without limitation compliance with this Agreement.
1.3. Benefit of Third Parties. If your plan includes the right to embed the Software (i.e., the “Right to Embed” stated in the Order) within your software application designated as the Customer Application in the Order (“Customer Application”), subject to your payment of associated fees for the Right to Embed as described in the Order or otherwise in our pricing page currently located at https://www.metabase.com/pricing, then subject to your compliance with the terms and conditions of this Agreement (including payment of the applicable fees in accordance with Section 4), Metabase grants to Customer a non-exclusive, non-transferable, non-sublicensable, worldwide limited license to operate the Software within a Customer Application (identified on the Order) and allow your end customers (“End Customers”) to access the Software solely as embedded in the Customer Application. You warrant that each End Customer has already entered into or you will require each End Customer to enter into an end user license agreement that protects Metabase to the same extent this Agreement protects Metabase and which designates your licensors as intended third party beneficiaries thereof (“License Agreement”). The exact type of embedding you can do depends on your subscription level, as detailed on our pricing page and in our Documentation. If your plan requires you to display the “Powered by Metabase” logo you may not remove or cover it.
1.4. Distribution License. If the Order specifies a Right to Distribute, then subject to your compliance with the terms and conditions of this Agreement (including payment of the applicable fees in accordance with Section 4), Metabase grants to you a non-exclusive, non-transferable, non-sublicensable, worldwide limited license to distribute the Software to End Customers solely (i) as embedded in, and part of, the Customer Application identified in the Order, (ii) solely for use by the End Customers of the Customer Application and not for any further distribution and (iii) provided the End Customer executes a License Agreement.
1.5. Limited Rights; License Restrictions. Your rights in the Software will be limited to those expressly granted in this Agreement. Metabase reserves all rights and licenses in and to the Software not expressly granted to you under this Agreement. Except as expressly provided in this Agreement, you will not: (i) copy or modify the Software, in whole or in part; (ii) transfer, sublicense, lease, lend or rent or otherwise distribute the Software to any third party; (iii) make the functionality of the Software available to third-party users through any means, including but not limited to by uploading the Software to a network or file-sharing service or through any hosting, application services provider, service bureau, software-as-a-service (SaaS) or any other type of services, except as integrated into and offered as part of your Customer Application (if you have been granted the right to embed such Software into the Customer Application as set forth in the Order); or (iv) disassemble, decompile or reverse engineer the Software or permit or authorize a third party to do so, except to the extent such restrictions are expressly prohibited by law.
1.6. Source Code Access; Modifications. Solely if your license type and pricing tier, as specified in the Order, includes access to the source code of the Software, subject to your compliance with the terms and conditions of this Agreement (including payment of the applicable fees in accordance with Section 4), Metabase grants to you a non-exclusive, non-transferable, worldwide limited license to (i) use, reproduce, modify and create derivative works based upon the Software, solely for the purpose of customizing the Software to interface, embed, combine, or otherwise use with your products or services (as distributed to your End Customers). Notwithstanding anything to the contrary, you agree that you have the right to use any and all modifications, customizations, enhancements and extensions to the Software to the same extent, and solely to such extent, that you have the right to use the Software pursuant to this Agreement and your valid subscription. In addition, Metabase prohibits you from modifying, and you agree not to modify, the Software (a) to enable features not available to customers at your license type and pricing tier as found on https://www.metabase.com/pricing; or (b) to disable usage limits.
1.7. Intentionally omitted.
1.8. Metabot AI Service. If the Order expressly includes your right to use the Metabot AI Service (as defined in Schedule A, attached hereto), or if you have otherwise obtained the right from Metabase to access the Metabot AI Service, then Schedule A will apply and governs your access and use the Metabot AI Service.
2. Ownership
2.1. Ownership. You expressly acknowledge that, as between Metabase and you, Metabase and its licensors own all worldwide right, title and interest in and to the Software, including all worldwide patent rights, copyrights, trade secrets, know-how and any other intellectual property rights embodied therein. You will not delete or in any manner alter the copyright, trademark or other proprietary rights notices appearing on the Software as delivered to you. You will reproduce such notices on all copies you make of the Software. Subject to Section 1.6, you will own your modifications to the Software (“Modifications”); provided that your ownership thereof will be subject to Metabase’s underlying intellectual property rights in the Software. At your option, you may submit your Modifications to the Metabase open source project.
2.2. Feedback; Modifications. If you make any Modifications or provide any ideas, suggestions, or recommendations regarding the Software (“Feedback,” which term does not include Modifications), Metabase will be free to use, disclose, reproduce, license or otherwise distribute, and exploit such Feedback as it sees fit, entirely without obligation or restriction of any kind; but shall not be free to use your Modifications (or any of your other intellectual property) without an express written license or grant of rights by you. By providing Feedback, you grant Metabase a worldwide, perpetual, irrevocable, sublicensable, fully-paid and royalty-free license to use and exploit in any manner such Feedback.
3. Customer Support
3.1. Customer Support by Metabase. Subject to your compliance with the terms and conditions of this Agreement (including payment of the applicable fees in accordance with Section 4), Metabase will make available to you at no additional cost Metabase’s standard support for the license type and pricing tier specified in the Order in accordance with Metabase’s then-standard support terms. Metabase reserves the right to designate any additional new content or features as requiring separate payment or purchase of a separate subscription at any time. If you have entered into a separate support or similar agreement with Metabase, then Metabase will provide Software maintenance and support in accordance with the terms of that agreement, not this Agreement. For the avoidance of doubt, Metabase shall have no obligation to provide support to End Customers or any users of the Customer Application.
4. Payment
4.1. Subscription Fees. You will pay the fees and charges stated in the Order (“Subscription Fees”) for use of the Software. The base Subscription Fee for each Subscription Term (as defined in Section 5) will be specified in the Order (“Base Subscription Fee”) and is payable and charged at the beginning of each Subscription Term.
4.2. Units; True-Up. If specified in the Order, Subscription Fees will be calculated based on units of use of the Software (such as per server, per installation, per customer or per user) (each, a “Unit”). Where applicable, the Base Subscription Fee includes the number of Units specified in the Order for each Subscription Term. Metabase shall be responsible for requesting confirmation of usage from you, and you will confirm in writing to Metabase, within five (5) days of a request from Metabase, the number of Units used by you during that Subscription Term; provided that any such request must be made no later than thirty (30) days after the end of the applicable Subscription Term. If your actual usage of the Software exceeds the Units covered by the Base Subscription Fee prepaid by you for a Subscription Term, Metabase will charge you for the difference between the Units covered by the Base Subscription Fee and the number of Units actually used by you during that Subscription Term (“Additional Units Fee”).
4.3. Payment Terms. If you have provided us with credit card details, we will charge that credit card: (i) at the start of each Subscription Term, for the Base Subscription Fee; and (ii) promptly after receipt of your report under Section 4.2 (or the results of an audit under Section 13.11), any Additional Units Fee payable by you (if any). We will issue a payment confirmation to you with respect to any charges we have made to your credit card. If we issue an invoice to you, all invoices are payable as specified in the Payment Terms section of the Order (or if not so specified, within thirty (30) days of receipt). All amounts are stated and shall be paid in US dollars and are exclusive of taxes, duties, levies, tariffs, and other governmental charges (except taxes based on Metabase’s earnings or income) (collectively, “Taxes”). You are responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made to us, other than any taxes based on Metabase’s net income. Except as specifically outlined in Section 5 and Section 9.3, all fees are non-refundable.
5. Term and Termination
5.1. Subscription Term. This Agreement will commence on the Effective Date and, unless terminated earlier in accordance with the terms of this Section 5, will continue in effect for the Initial Subscription Term specified in the Order. At the end of such Initial Subscription Term, subject always to timely payment of the Subscription Fees, this Agreement will automatically renew for additional successive Renewal Subscription Terms having the duration specified in the Order (or if no renewal term length is stated in the Order, having the same duration as the Initial Subscription Term) (each, a “Renewal Subscription Term”), unless either party provides at least 30 days’ prior written notice of non-renewal. Such Initial Subscription Term and each Renewal Subscription Term are each individually referred to herein as a “Subscription Term.”
5.2 Wind-down term. This Section 5.2 only applies if the Order specifies either a Right to Embed or a Right to Distribute. If Metabase provides you with written notice of non-renewal (other than due to a termination for your uncured breach in accordance with Section 5.3), you may renew solely with respect to your then current End Customers for which Software has already been embedded or distributed (as the case may be) as of the date of renewal for a single term of up to 12 months (a “Wind-down Term”) by providing written notice to Metabase within 30 days of receipt of the notice of non-renewal. The Subscription Fees for the Wind-down Term will be chargeable and payable at the start of the term, and will be equal to those of the then-expiring Subscription Term, including any fees for Units included in the then-expiring Subscription Term. If the duration of the Wind-down Term is different to the duration of the then-expiring Subscription Term, the Subscription Fees for the term will be pro-rated accordingly. During the Wind-down Term, you may not embed or distribute the Software to any new End Customers.
5.3. Termination for Breach. Notwithstanding Section 5.2, each party will have the right to terminate this Agreement if the other party breaches this Agreement and fails to cure such breach within 10 days after written notice thereof, provided that, for breaches that cannot be cured using reasonable efforts within 10 days, then up to an additional 20 days to cure.
5.4. Additional Remedies. Notwithstanding the foregoing, if you fail to pay the applicable fees as specified in the Order and this Agreement, and that failure persists for 5 days after written notice, your license to the Software ends automatically.
5.5. Effect of Termination. You acknowledge that upon expiration or termination of this Agreement, the Software and any license key may automatically de-activate and you may no longer be able to access and use the Software. Upon termination: (1), you must, at Metabase’s option, either promptly destroy or return to Metabase all copies of the Software and any Metabase Confidential Information in your possession or control; and (2) you shall not be entitled to a refund of any pre-paid fees, except that you will be entitled to a refund of pre-paid fees if this Agreement is terminated by you for our breach and as provided in Section 9.3. Sections 2, 4, 5.5, 7, 8.4, 9, 10, 11, 12 and 13 will survive any expiration or termination of the Agreement. Upon termination of this Agreement for any reason, the rights granted in Section 1.1 and 1.3 and 1.4 shall immediately terminate and you must ensure that your End Customers delete the Customer Application.
6. Customer Data
6.1. You own all worldwide right, title and interest in and to all your data that is processed by the Software and the analyses that are generated by the Software based on such data.
7. Confidentiality
7.1. Continuing until 5 years after the expiration or termination of this Agreement, each party (as such, a “recipient”) agrees to keep all information, documents and data received from the other party (as such, a “discloser”), which are marked as or which would reasonably be considered to be confidential (“Confidential Information”) as strictly confidential and to use such information only as follows: (i) with respect to Metabase Confidential Information, within the scope of the licenses granted to you, and (ii) with respect to your Confidential Information, only as needed to provide you with the Software and services contemplated by this Agreement. The Software and its pricing are Metabase’s Confidential Information. Notwithstanding the foregoing, “Confidential Information” shall not include any information, proven by documentation, which: (i) becomes generally available to the public other than as a result of a disclosure by the recipient; (ii) was available to the recipient on a non-confidential basis prior to its disclosure by the discloser; (iii) becomes available to the recipient on a non-confidential basis from a source other than the discloser, provided that such source is not known by the recipient to be bound by any duty to the discloser or another entity, to keep such information confidential; or (iv) is independently developed by the recipient, without use of the discloser’s Confidential Information.
8. Warranty and Disclaimer
8.1. Customer Obligations. Customer shall make no representations or warranties with respect to the Software or any related services beyond those contained herein. Customer shall be solely responsible for, and Metabase shall have no legal obligation to honor, any warranties that Customer provides to End Customers to the extent that such warranties are broader or greater in scope than those made by Metabase to Customer hereunder. Customer shall defend, indemnify and hold Metabase and its affiliated companies harmless from any and all costs, losses, damages, liabilities and expenses (including reasonable attorney’s fees and costs of litigation) resulting from Customer’s failure to comply with this Section 8.1.
8.2. No Excluded Licenses. The Software and Documentation do not incorporate, combine with, or use software or materials distributed under an Excluded License (“Open Source Materials”). “Excluded License” means a license that requires, as a condition of use, modification, and/or distribution of such Open Source Materials that other software incorporated into, derived from, or distributed with such Open Source Materials be (i) disclosed or distributed in source code form, (ii) licensed for the purpose of making derivative works, or (iii) redistributable at no charge.
8.3. Disclaimer. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND. METABASE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM METABASE OR ELSEWHERE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. METABASE DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE SOFTWARE WILL OPERATE IN THE COMBINATIONS THAT YOU MAY SELECT, THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR-FREE OR UNINTERUPTED, OR THAT ALL SOFTWARE ERRORS WILL BE CORRECTED. You assume sole responsibility and liability for results obtained from the use of the Software and for conclusions drawn from such use. Metabase will have no liability for any claims, losses, or damages caused by errors or omissions in any Customer data or any results produced by the Software based upon Customer data.
9. Indemnification
9.1. Metabase Indemnity. Metabase will defend, indemnify and hold you harmless from and against any damages, costs and expenses (including reasonable attorneys’ fees and other professional fees) awarded against you in a final non-appealable judgment or that are agreed to in settlement, to the extent based on a third-party claim that the Software, as provided by Metabase to you, infringes any patent, copyright or misappropriates any trade secret of any third party; provided that you: (a) promptly notify Metabase in writing of any such claim; (b) grant Metabase sole control of the defense and settlement of the claim; and (c) provide Metabase, at Metabase’s expense, with all assistance, information and authority reasonably required for the defense and settlement of the claim. You have the right to retain counsel, at your expense, to participate in the defense or settlement of any claim. Metabase will not be liable for any settlement or compromise that you enter into without Metabase’s prior written consent.
9.2. Exclusions. Metabase’s obligation to indemnify you pursuant to Section 9.1 will not apply to the extent any claim results from or is based on: (i) any combination, operation or use of the Software with any product, system, device, method or data not provided by Metabase, if such claim would have been avoided but for such combination, operation or use; (ii) modification of the Software by anyone other than Metabase, if a claim would have been avoided but for such modification; (iii) your failure to install and use any upgrades to the Software furnished by Metabase, if such claim could have been avoided by such installation and use of such upgrades; or (iv) use of the Software other than in accordance with this Agreement. You will indemnify, defend and hold Metabase harmless and will pay any costs damages and reasonable attorney’s fees in connection with any third party claim to the extent it results from any of the foregoing activities in this Section 9.2, provided that Metabase (a) promptly notifies you in writing of any such claim; (b) grants you sole control of the defense and settlement of the claim; and (c) provides you, at your expense, with all assistance, information and authority reasonably required for the defense and settlement of the claim.
9.3. Injunction. If your use of the Software is, or in Metabase’s opinion is likely to be, enjoined due to the type of claim specified in Section 9.1, then Metabase will at its sole option and expense: procure for you the right to continue using the Software under the terms of this Agreement; (ii) replace or modify the Software to make it non-infringing and of equivalent functionality; or (iii) if Metabase is unable to accomplish either (i) or despite using its reasonable efforts, then Metabase may terminate your rights and Metabase’s obligation under this Agreement with respect to such Software and refund to you a pro-rata portion of the prepaid license fees you paid for such Software.
9.4. Customer Indemnity. Customer agrees to defend and indemnify Metabase, at Customer’s expense, against any legal action brought against Metabase by a third party to the extent that it is based on a claim that a Customer Application or any software, hardware, materials or technology therein (except for Software), or the combination of the Software with any other software, hardware, materials or technology used by Customer as part of the applicable Customer Application, infringes a patent, copyright or trademark of such third party or makes unlawful use of such party’s trade secret, and Customer shall pay any settlement of such claim or final judgment against Metabase in any such action if attributable to any such claim. However, such defense and payments are subject to the conditions that Metabase must: (i) notify Customer promptly in writing of such claim, (ii) permit Customer to have sole control of the defense, compromise or settlement of such claim, including any appeals, and (iii) fully cooperate with Customer, at Customer’s expense, in the defense or settlement of such claim.
9.5. Sole Remedy. THIS SECTION 9 SETS FORTH METABASE’S SOLE AND EXCLUSIVE OBLIGATIONS, AND YOUR SOLE AND EXCLUSIVE REMEDIES, WITH RESPECT TO INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF ANY KIND.
10. Limitation of Liability
IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR LOSS OF GOODWILL, OR THE COSTS OF PROCURING SUBSTITUTE PRODUCTS, WHETHER OR NOT FORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE, OPERATION OR PERFORMANCE OF THE SOFTWARE, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING UNDER THIS AGREEMENT, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE TO METABASE BY CUSTOMER FOR THE SPECIFIC SOFTWARE OR SERVICES GIVING RISE TO A CLAIM FOR LIABILITY HEREUNDER DURING THE 12 MONTH PERIOD PRIOR TO THE FIRST CLAIM, PROVIDED THAT THIS SHALL NOT RELEASE CUSTOMER FROM PAYING ALL FEES AND CHARGES DUE HEREUNDER. The parties agree that the limitations and exclusions contained in this Section 10 and elsewhere in this Agreement will (a) not apply to the extent prohibited by law, to the indemnification obligations in Section 9, to liability arising from gross negligence or willful misconduct, or to breach by Customer of the license and use restrictions in Section 1 or to any other misappropriation by Customer of Metabase’s intellectual property rights, and (b) survive and apply even if any exclusive remedy specified in this Agreement is found to have failed of its essential purpose.
11. U.S. Government End Customers
The Software is a “commercial item” as that term is defined in FAR 2.101, consisting of “commercial computer software” and “commercial computer software documentation,” respectively, as such terms are used in FAR 12.212 and DFARS 227.7202. If the Software is being acquired by or on behalf of the U.S. Government, then, as provided in FAR 12.212 and DFARS 227.7202-1 through 227.7202-4, as applicable, the U.S. Government’s rights in the Software will be only those specified in this Agreement.
12. Export Law
You agree to comply fully with all applicable export laws and regulations to ensure that neither the Software nor any technical data related thereto nor any direct product thereof are exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.
13. General
13.1. This Agreement will be governed by and construed in accordance with the laws of the State of California, without regard to or application of conflict of laws rules or principles. The United Nations Convention on Contracts for the International Sale of Goods will not apply. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in the Northern District of California and each party irrevocably consents to the personal jurisdiction thereof and venue therein.
13.2. You may not assign or transfer this Agreement or any rights granted hereunder, by operation of law or otherwise, without Metabase’s prior written consent, and any attempt by you to do so, without such consent, will be void. Metabase may freely assign this Agreement.
13.3. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise.
13.4. All notices or approvals required or permitted under this Agreement will be in writing and delivered by confirmed email transmission, by overnight delivery service, or by certified mail, and in each instance will be deemed given upon receipt. All notices or approvals will be sent to the addresses set forth in the Order or to such other address as may be specified by either party to the other in accordance with this Section 13.
13.5. The failure by either party to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. Any waiver, modification or amendment of any provision of this Agreement will be effective only if in writing and signed by authorized representatives of both parties.
13.6. If any provision of this Agreement is held to be unenforceable or invalid, that provision will be enforced to the maximum extent possible, and the other provisions will remain in full force and effect.
13.7. This Agreement is the complete and exclusive understanding and agreement between the parties regarding its subject matter, and supersedes all proposals, understandings or communications between the parties, oral or written, regarding its subject matter.
13.8. The parties to this Agreement are independent contractors and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise, or agency between the parties. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent.
13.9. This Agreement may be executed in counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.
13.10. Metabase will not be in breach of this Agreement if its performance is prevented or delayed for circumstances beyond its reasonable control, including but not limited to acts of God, inclement weather, flood, lightning or fire, strikes or other labor disputes or industrial action, act or omission of government or other competent authority, terrorism, war, riot, or civil commotion, unavailability of supply or power outage, hackers, viruses, disruption in transmission, or disruption in telecommunications services.
13.11. At Metabase’s written request, you will furnish Metabase with an officer’s written certification verifying that the Software is being used in accordance with the terms of this Agreement. Upon at least thirty (30) days prior written notice, Metabase may audit your use of the Software to ensure that you are in compliance with the terms of this Agreement, provided that no audit may take longer than 30 days to complete, and further provided that all individuals involved in the audit must sign a non-disclosure agreement consistent with Section 7, make no copies of documents, remove no materials from your premises, and agree to comply with all of your reasonable rules, policies and instructions that apply to persons accessing your premises or systems. If an audit reveals that you have underpaid fees to Metabase during the period audited, then you will promptly pay Metabase for such underpaid fees based on Metabase’s price list in effect at the time the audit is completed.
13.12. No shrink-wrap, click-wrap, click-through, click-accept, online terms or website terms provided or presented by you with any products or software hereunder, or other terms provided or presented by you in a separate quote or ordering document (other than the Order, or in a mutually-executed amendment to this Agreement signed by duly authorized representatives of both parties) (“Additional Terms”) shall be binding on Metabase, even if use of such products and software requires an affirmative “acceptance” of those Additional Terms. All such Additional Terms shall be of no force or effect and shall be deemed rejected by Metabase in their entirety.
13.13 Free and Beta Products. Customer may receive access to certain Software or Software features on a free, discounted or trial basis or as an alpha, beta or early access offering (“Free and Beta Services”), including pursuant to an applicable Order. Use of Free and Beta Services is limited to the scope of use and to the period specified by Metabase in the applicable Order. Except to the extent expressly set forth in an Order, Metabase may terminate Customer’s use of Free and Beta Services in its discretion at any time, without liability to Customer. Metabase may modify Free and Beta Services at any time for any reason. Free and Beta Services may be inoperable, incomplete or include features that Metabase may never release, and their features and performance information are Metabase’s Confidential Information. NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT, EXCEPT TO THE EXTENT EXPRESSLY SPECIFIED IN AN ORDER, METABASE PROVIDES NO WARRANTY, INDEMNITY, SERVICE LEVEL AGREEMENT OR SUPPORT FOR FREE AND BETA PRODUCTS AND ITS LIABILITY FOR FREE AND BETA PRODUCTS WILL NOT EXCEED US$100.
Schedule A
Metabot AI Service Terms
This Schedule A (Metabot AI Service Terms) (this “Schedule A”) is incorporated into the Commercial Software License Agreement to which this Schedule A is attached (the “Agreement”), and if the Order expressly includes your access to the Metabot AI Service (defined below), or if you have otherwise obtained the right from Metabase to access the Metabot AI Service, then this Schedule A applies and governs your access to and use of the Metabot AI Service. Capitalized terms used but not defined in this Schedule A will have the meanings ascribed to them elsewhere in the Agreement.
1. Metabot AI Add-On Service. Metabase offers certain software functionality to be deployed in a Customer-hosted technology environment (i.e., hosted on systems operated by Customer, not by Metabase), which utilizes artificial intelligence by connecting directly to Customer’s third-party large language model account or API access token, and which integrates with and is a part of the Software and is designed to allow users to interact with, and query the Software using natural language to generate certain data analytics, visualizations, and dashboards (the “Metabot AI Service”). For purposes of the Agreement, the Metabot AI Service is deemed a part of the Software, including without limitation for purposes of the license(s) granted in Section 1 of the Agreement, and Sections 2, 5, 7, 8.3, 9, and 10 of the Agreement.
2. LLM Integration.
2.1. Metabot Deployment; LLM Access. As with the Software, Customer will deploy the Metabot AI Service in its Customer-hosted environment. Metabase will notify Customer of which third-party artificial intelligence (large language model) service(s) providers are supported by the Metabot AI Service (“Supported AI Provider(s)”), and Customer will promptly connect its account or API access token (“Third-Party AI Account”) with a Supported AI Provider to the Metabot AI Service (and ensure proper integration of such Third-Party AI Account with the Metabot AI Service) to enable the Metabot AI Service to operate for Customer. By doing so, Customer acknowledges and agrees that all data, information, and materials which it transmits, submits, uploads, provides, or makes available to the Metabot AI Service (“Metabot Inputted Data”) will be shared with such Supported AI Provider. As between Metabase and Customer, Customer will own all right, title, and interest in and to (i) the Metabot Inputted Data; and (ii) the content and information generated by the Metabot AI Service and provided directly to Customer as a result of Customer’s use of the Metabot AI Service in accordance with the Agreement (“Output”). Customer will fully comply with all Supported AI Provider(s) terms (e.g., terms of use or terms of service) applicable to Customer’s use and integration of its Third-Party AI Account with the Metabot AI Service, and Customer is solely responsible for all use and activity under such Third-Party AI Account and its use of the Metabot AI Service. For clarity, Metabase will not have access to Metabot Inputted Data hereunder.
2.2. Representations and Warranties. Customer represents and warrants that (i) it has obtained and will obtain and continue to have all necessary rights, permissions, licenses, consents, and authority to use and connect the Third-Party AI Account with the Metabot AI Service and to provide Metabot Inputted Data to the Metabot AI Service and the applicable Supported AI Provider(s); and (ii) no Metabot Inputted Data will violate any applicable laws or regulations or infringe a third party’s intellectual property rights.
3. Third-Party Services. Certain features and functionalities within the Metabot AI Service may allow Customer to interface or interact with, access and/or use third-party services and technology, including without limitation the large language and machine learning models incorporated or accessible therein, which are provided by Third-Party AI Providers (collectively, “Third-Party Services”). Metabase is not responsible for any compatibility issues, errors or bugs in the Metabot AI Service caused in whole or in part by the Third-Party Services or any update or upgrade thereto.
4. IP Ownership. Metabase owns and retains all right, title, and interest, in and to the Metabot AI Service and the underlying technology used to develop and provide the Metabot AI Service.
5. Disclaimers.
5.1. General. THE METABOT AI SERVICE, OUTPUT, AND ANY THIRD-PARTY SERVICES, ARE PROVIDED ON AN “AS IS” BASIS AND METABASE MAKES NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, THAT THE METABOT AI SERVICE, OUTPUT, OR ANY THIRD-PARTY SERVICES ARE FREE FROM DEFECTS, ERRORS, INACCURACIES OR BUGS. ADDITIONALLY, METABASE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUPPORTED AI PROVIDERS, ANY ACTS OR OMISSIONS BY ANY SUPPORTED AI PROVIDERS, OR ANY LOSS, DAMAGE, CORRUPTION, OR MISUSE OF ANY METABOT INPUTTED DATA BY OR ON BEHALF OF ANY SUPPORTED AI PROVIDERS OR IN CONNECTION WITH CUSTOMER’S THIRD-PARTY AI ACCOUNT. ALL USE AND HANDLING OF CUSTOMER’S DATA AND INFORMATION, INCLUDING WITHOUT LIMITATION METABOT INPUTTED DATA, BY ANY SUPPORTED AI PROVIDER, IS SOLELY BETWEEN CUSTOMER AND THE APPLICABLE SUPPORTED AI PROVIDER.
5.2. AI/ML. DUE TO THE NATURE OF MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE, ANY OUTPUT MAY NOT BE UNIQUE AND THE SERVICES MAY GENERATE THE SAME OR SIMILAR OUTPUT FOR CUSTOMER OR A THIRD PARTY. GIVEN THE PROBABILISTIC NATURE OF MACHINE LEARNING, THE METABOT AI SERVICE MAY, IN SOME SITUATIONS, PRODUCE OUTPUT THAT IS INACCURATE, INCORRECT, OFFENSIVE OR OTHERWISE UNDESIRABLE. THE ACCURACY, QUALITY AND COMPLIANCE WITH APPLICABLE LAW OF THE OUTPUT IS DEPENDENT UPON AND COMMENSURATE WITH THAT OF THE METABOT INPUTTED DATA INPUTTED INTO THE METABOT AI SERVICE AND CUSTOMER’S COMPLIANCE WITH THIS THE AGREEMENT (INCLUDING WITHOUT LIMITATION THIS SCHEDULE A), AND NOTWITHSTANDING ANYTHING ELSE SET OUT HEREIN, METABASE WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY FOR OR IN CONNECTION WITH ANY METABOT INPUTTED DATA OR OUTPUT, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGES RELATING TO OR ARISING FROM METABOT INPUTTED DATA, OUTPUT, OR THEIR USE. CUSTOMER SHALL EVALUATE THE CONTENT, NATURE, TONE, AND ACCURACY OF ANY OUTPUT AS APPROPRIATE FOR THE APPLICABLE USE CASE, INCLUDING BY USING HUMAN REVIEW OF THE OUTPUT.
5.3. Certain Features In Development. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS SCHEDULE A, CUSTOMER ACKNOWLEDGES AND AGREES THAT (I) CERTAIN FEATURES OR FUNCTIONALITY WITHIN THE METABOT AI SERVICE MAY BE IN TESTING OR STILL UNDER DEVELOPMENT, AND THEREFORE SUCH FEATURES OR FUNCTIONALITY MAY CONTAIN ERRORS, DESIGN FLAWS, OR OTHER PROBLEMS; AND (II) METABOT MAY MODIFY, ALTER, OR DEPRECATE SUCH FEATURES OR FUNCTIONALITY FROM TIME TO TIME, WITHOUT ANY OBLIGATION OR LIABILITY TO CUSTOMER.
6. Indemnification; Conflicts.
6.1. Indemnity. Without limitation to the indemnity obligations in the Agreement, Customer will defend and indemnify Metabase, at Customer’s expense, against any legal action brought against Metabase by a third party arising from Customer’s breach of its representations and warranties set forth in Section 2.2 of this Schedule A.
6.2. Conflicts. If there is a conflict or inconsistency between this Schedule A and the body of the Agreement, this Schedule A will govern.