Dashboards for IT service management

Metabase makes it easy for everyone to build a dashboard for IT service management.

What’s a IT service management dashboard?

A dashboard for IT service management collects the most important information about your IT services and support performance.

Get Started
Graphs of IT service management

Why build a dashboard for IT service management?

Sales per source graph

Everything in one place

Get everyone on the same page by collecting your most important metrics into a single view.

Sales per source graph

Share your perspective

Take your data wherever it needs to go by embedding it in your internal wikis, websites, and content.

eCommerce orders filter

Unlock exploration

Empower your team to measure their own progress and explore new paths to achieve their goals.

What should I track on my dashboard for IT service management?

Every team is different, but sometimes it helps to start with some examples. Here are our top 8 IT service management metrics to start tracking on your dashboards.

Top 8 IT service management metrics

  • Net promoter score
  • Cost per ticket
  • First contact resolution rate
  • Technician utilization
  • Average time to resolve
  • SLA breach rate
  • Customer satisfaction
  • Calls reopened

How to use Metabase to build IT service management dashboards

Get started

Step 1.
Skip the custom quote

That's right, no sales calls necessary—just sign up, and get running in under 5 minutes.

types of databases

Step 2.
Plugin your database

We connect to the most popular production databases and data warehouses.

dashboard example

Step 3.
Build your dashboards

Invite your team and start building dashboards—no SQL required.

Get started with Metabase

Get started
  • Free, no-commitment trial
  • Easy for everyone—no SQL required
  • Up and running in 5 minutes