How to Measure Infrastructure Service Value Scores

Learn about Infrastructure Service Value Scores, including how to measure it, and leverage it in dashboards and visualizations with Metabase.

What is Infrastructure Service Value Scores?

Infrastructure service value scores are metrics that give you insight into the end-user’s perceived value of your products and services. Keeping a good balance of high-quality products and low-effort solutions to problems that might arise is key to having successful customer retention. If your scores are low, that indicates a pain area that your team will need to address. It’s a simple process that gives you valuable insight into the minds of your customers.

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How to calculate Infrastructure Service Value Scores

Figuring out your infrastructure service value scores is as simple as creating a small survey. You can ask customers after a customer service interaction how your product makes them feel in a couple of statements like this: “After talking to customer service, I feel like I can use this product better than before.” or “After talking to customer service, I’m confident about my decision to choose this product.” You can have a rating system where you ask customers to agree or disagree with those statements on a scale. Then, you’ll have a general idea of how much perceived value your product has to your customers.

Other KPIs to measure related to Infrastructure Service Value Scores

  • Recovery Point Objective
  • Downtime
  • Bug Count
  • Automated Test Pass Percentage
  • Storage Costs
  • Change Failure Rate
  • Deployment Frequency
  • Mean Time to Detect
  • Mean Time to Recovery

Why build a dashboard for Infrastructure Service Value Scores?

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How to use Metabase to measure Infrastructure Service Value Scores

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