Accounts and billing

Managing billing and accounts in the Metabase store.

Upgrade to Pro (or downgrade to Starter)

If you’d like to switch plans:

1. Log in to your Metabase store account and:
2. Click on Instances.
3. Navigate to the instance you want to change.
4. Click on Manage plan.
5. Select the plan you want.
6. Click Change plan.

Add people to manage your store account

You can add people to your account to allow them to manage your store account (not your Metabase).

1. Log in to your Metabase store account.
2. Click on Settings.
3. Scroll to Managers.
4. Enter email address of the person(s) you’d like to invite.
5. The store will send them an email prompting them to create a Metabase store account.

Add people to receive billing and/or technical notifications

You can include contacts to receive billing notifications, as well as technical notifications, like info about new Metabase releases.

1. Log in to your Metabase store account.
2. Click on Settings.
3. Scroll to Contacts.
4. Enter email address of the person((s) you’d like to invite.
5. The store will send them an email prompting them to create a store account.

Cancel a subscription or trial

People on Metabase Cloud Starter and Pro plans can cancel directly in the store:

1. Log in to your Metabase store account.
2. Click Cancel subscription and delete instance.

To cancel a self-hosted Metabase Pro or Enterprise plan, you’ll need to contact support. (It’s easy, we just don’t have the process automated.)

Update payment information

1. Log in to your Metabase store account.
2. Navigate to Invoices & Payment.
3. Enter new credit card information under Payment Method.
4. Click on Update.

If your Metabase was suspended due to a failed payment, the store will automatically restore your Metabase upon a successful payment.

Switch to annual billing

1. Log in to your Metabase store account.
2. Click on Instances.
3. Navigate to the instance you want to switch to annual billing.
4. Click on Save 10% with annual billing.
5. Confirm details and click on Switch to annual billing.

Note that you cannot switch back to monthly billing until your annual cycle has completed.

Download past invoices

1. Log in to your Metabase store account.
2. Click on Invoices & Payment.
3. Scroll down to Invoices to view past or open invoices.

W-9 form requests

See Metabase’s updated W9 form.

Update your Tax ID

1. Log in to your Metabase store account.
2. Click on Invoices & Payment.
3. Scroll down to Invoice Tax IDs.
4. Click Add a Tax ID.
5. Enter your Tax ID.
6. Click Save.

Further reading

• How billing works