Can’t view or edit

  1. Clear your browser cache.
  2. Check if a browser extension or plugin is interfering with Metabase:
    • Disable all extensions and plugins,
    • Open the link in an incognito browser session, or
    • Open the link in a different browser.
  3. If you aren’t the creator of the question, dashboard, or model, check if you have permissions to the collection where the item is saved.
  4. Check the archive.

Can’t view cards on a dashboard

  1. Check the collections where each question (or card) on the dashboard is saved.
  2. If a saved question is in a collection that you don’t have access to, you’ll need to ask someone with edit access to the collection to:
    • Grant you permission to the collection.
    • Or, to move the saved question to a collection that you have permissions to.
  3. If the steps above don’t solve your problem, ask your Metabase admin if you have permission to the database that’s used by the question.


Moving a dashboard to a different collection doesn’t move the dashboard’s questions into that collection.

If the saved questions are stored in a restricted collection (such as someone’s personal folder), then other groups won’t be able to view those cards.

Someone with edit permissions (your Metabase admin is probably a safe bet) will need to move those questions into a collection that you have permissions to.

Are you still stuck?

If you can’t solve your problem using the troubleshooting guides:

Read docs for other versions of Metabase.

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